Reference

Privacy Policy for Your lokitogel Account

Auto Roulette, Gonzo's Quest and Tennis Betting create account, device and wallet records, and this Privacy Policy explains how we collect, use, store and protect that data at…

Account data useDANA wallet recordsCookie controlsSupport privacy path
lokitogel Privacy Policy for Your lokitogel Account
CONTACT ROUTES

Privacy Contact Paths That Reach Us

Privacy questions should not sit in a general queue, so we give you clear routes based on the account step you are handling. Use live chat for active login or device concerns, WhatsApp for identity checks that need screenshots, and email for written requests such as correction or deletion. Each path asks for the same basic match: username, registered phone and the wallet method involved, whether that is DANA, OVO, GoPay or QRIS.

Team online

Live chat 09:00-24:00 WIB

Use the chat bubble after login when a privacy question blocks your account step. We verify your username and registered phone, then route the case to our privacy queue during 09:00-24:00 WIB.

WhatsApp privacy check

Send a WhatsApp message when your request needs a screenshot from Account > Security > Devices or Profile > Wallet. We ask you to hide balances before sending any image.

Email privacy desk

For correction, deletion or data access requests, email [email protected] from your registered address. We reply with the required account match steps before changing stored profile or wallet records.

ACCOUNT SAFEGUARDS

How We Protect Account Records

Privacy protection is part of daily account operation, not a separate promise on paper. We separate profile data, wallet references, cookie records, device sessions and support messages so only the staff role…

Registration record

When you create an account, we store your username, registered phone, password hash and signup timestamp. We use this record to confirm account ownership before changing privacy settings or answering a data request.

Wallet reference privacy

DANA, OVO, GoPay and QRIS activity is stored as payment reference data, not as an open wallet view. Support can match a timestamp and transaction code without seeing unrelated wallet activity.

Cookie and session use

Cookies keep your session active, remember language choice and help us spot repeated failed logins. You can clear browser cookies, but we may ask you to verify again on the next login.

Device control path

Go to Account > Security > Devices to see recent device sessions linked to your account. If a phone or browser looks unfamiliar, contact us so we can help close that session.

Retention by record type

We keep profile, wallet and support records only as long as needed for account service, dispute checks, security checks and legal duties. When a record is no longer needed, we remove or anonymise it.

Correction requests

If your phone number, email or profile detail is wrong, ask us to correct it before making wallet changes. We confirm the old detail and new detail to avoid account takeover risk.

Privacy Questions Before You Join

These answers cover the privacy questions we hear before you open an account and after you start using the wallet. They focus on what we collect, how payment references are handled, how cookies work, and how you can ask us to correct or remove data. If your case involves access, eligibility or a payment record, local law may affect what we can provide and how we verify you.

We collect your username, registered phone, password hash, signup timestamp and device signal. This lets us create the account, secure login, match support requests and confirm ownership before changing profile or wallet records.

We use payment references to match deposits, withdrawals, refunds and support cases tied to your account. We do not need your unrelated wallet activity; support checks timestamps, transaction codes and registered account matches.

Yes. Contact live chat, WhatsApp or [email protected] and tell us which profile detail is wrong. We verify your username and registered phone before changing email, phone or wallet-linked records.

Cookies help keep your session active, remember language choice and detect repeated login failures. Game activity from Auto Roulette, Aviator or Bingo may appear in account logs for ledger accuracy and support checks.

We keep withdrawal references and support messages while they are needed for account service, dispute checks, security checks and legal duties. When those needs end, we remove or anonymise records where allowed.

Only staff assigned to privacy, security or payment support can access the request details needed for your case. A DANA receipt check, for example, does not require unrelated chat history.

Access and eligibility depend on local law and are available only where local law permits. If a location rule prevents service or data action, we explain what account steps can still be completed.